Refund policy
Returns and Refunds Policy
While we accept returns of most products in their original and re-saleable condition, return of underwear or swimwear is not possible due to our strict hygiene policy. This is to ensure that all customers can enjoy uncompromised quality of our products, in line with Soléa Body global quality and safety standards.
Bra/ crop tops that are unworn and in their original condition will be accepted for return.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@soleabody.com. Please note that returns will need to be sent to the following address:
3/161 Jefferson Lane Palm Beach QLD 4221 Australia
Pick up / drop off via appointment only- email hello@soleabody.com.au
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@soleabody.com.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) and underwear. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or underwear.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@soleabody.com.au
What you originally had modified
Updated Full Return Policy with Changes Included:
Returns and Refunds Policy
While we accept returns of most products in their original and re-saleable condition, returns of underwear or swimwear are not possible due to our strict hygiene policy. This ensures all customers enjoy uncompromised quality in line with Soléa Body's global quality and safety standards.
Bra/crop tops that are unworn and in their original condition will be accepted for return.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at hello@soleabody.com. Returns should be sent to:
📍 ADDRESS TBC (We may get a PO Box)
⚠️ Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@soleabody.com.au
Return Shipping Costs
Customers are responsible for the cost of return postage. If your return is accepted, we will provide return instructions, but you will need to cover the shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of your return without proof of delivery.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so that we can resolve the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Underwear and swimwear (hygiene policy)
- Personal care items (such as beauty products)
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
If you have questions about whether an item is eligible for return, contact us before purchasing.
Sale items are final and cannot be returned.
Exchanges
The fastest way to get a different item is to place a new order and return your original item following our return process.
European Union 14-Day Cooling-Off Period
For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be returned in unworn, original condition, with tags and packaging, along with proof of purchase.
Refunds
We will notify you once we receive and inspect your return. If approved, we will process your refund to your original payment method within 10 business days.
Please note:
- Banks and credit card companies may take additional time to process the refund.
- If more than 15 business days have passed since your return was approved, please contact us at hello@soleabody.com.au